Terms & Conditions

Last updated: October 2026

Orders

By placing an order, you confirm that the details and personalisation information you provide are correct. Personalised products are made to your supplied wording and design choices.

Personalised items

Please check names, dates, spellings and event wording carefully before ordering. Personalised or made-to-order items may not be suitable for cancellation once production has started.

Delivery

Delivery times depend on the product, production queue and delivery service selected. If you need an order for a specific date, please contact us before ordering.

Returns

Non-personalised items may be returnable where eligible. Personalised, edible or made-to-order items may be excluded unless faulty. Please contact us if there is an issue with your order.